Archive for Consumer Protection Act (CPA)

Bank’s Penalty Fees For Rejected Debit Orders Under Investigation

NCC said low-income earners were particularly vulnerable and some domestic workers, for example, had paid 10% of their salaries in declined debit order penalty fees.

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“Reasonable” Cancellation Penalty – Cell-phone Contracts (Part 2)

As a result of the mis-information being communicated to consumers, by the cellular company’s call centers potentially thousands of subscribers’ rights to cancel their fixed-term contracts have been negated since the inception of the CPA in April 2011.

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“Reasonable” Cancellation Penalty – Cell-phone Contracts (Part 1)

Cellular companies must indicate what the “reasonable” cancellation fee is upfront, so consumers know what they are getting into, argues the National Consumer Commission (NCC).

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Cellphone Companies Agree To Change Contracts To Align With CPA

Fantastic news for consumers, as the National Consumer Commission (NCC) takes cellphone companies to task, on compliance with the Consumer Protection Act (CPA).

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Banks – 1: Consumer Rights – 0

The Reserve Bank, on behalf of SA’s retail and commercial banks, made an application to the Department of Trade and Industry (DTI), to have the banks granted an exemption from various provisions of the CPA.

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Banks Protest Consumer Protection Act

Reserve Bank governor Gill Marcus’s office is preparing to apply for an exemption for SA’s banks from certain sections of the Consumer Protection Act (CPA).

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Clarifying the CPA: Your Rights (Part 2)

Based on the experiences from some of our clients, we attempt to clarify certain aspects of the CPA for you.

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Landlords To Comply With Consumer Protection Act

If you rent residential or commercial property, you need to ensure that your rental agreement and your conduct complies with the Consumer Protection Act (CPA).

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Clarifying The CPA: Your Rights (Part 1)

Based on the experiences from some of our clients, we attempt to clarify certain aspects of the CPA for you.

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Cell-Phone Companies Attract Attention of Consumer Commission

Not surprisingly the bulk of the more than 2000 complaints the NCC has received in the first three weeks is against telephone companies.

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