The NCC wants the cell phone companies to stop automatically renewing cellphone contracts when they expire, and for new subscribers to be allowed to give 20 days’ notice if they want to cancel – instead of being stuck with the cellphone contract for two years.
As a result of the mis-information being communicated to consumers, by the cellular company’s call centers potentially thousands of subscribers’ rights to cancel their fixed-term contracts have been negated since the inception of the CPA in April 2011.
Cellular companies must indicate what the “reasonable” cancellation fee is upfront, so consumers know what they are getting into, argues the National Consumer Commission (NCC).
Fantastic news for consumers, as the National Consumer Commission (NCC) takes cellphone companies to task, on compliance with the Consumer Protection Act (CPA).
Not surprisingly the bulk of the more than 2000 complaints the NCC has received in the first three weeks is against telephone companies.
The new Consumer Protection Act (CPA) is set to end years of exploitation by companies in South Africa. Cellular service providers who offer poor service will no longer be protected by 2 year contracts that prevent consumers from cancelling.